This is why I will never again do a rebate through Johnson & Johnson. After I received the samples they sent the other day, I emailed them AGAIN to find out where my rebate might be. (this is for the Neutrogena Clinical rebate that I mailed to them in JULY!)
Thank you for contacting the Johnson & Johnson Consumer Companies, Inc. Information Center. It is always important to hear from our consumers, and we appreciate the time you have taken to contact us.
With regard to your recent inquiry, we do apologize that you haven’t received your rebate. There have been a high number of rebate submissions, please be patient with this process. We are working diligently to fulfill your promotion. We hope that this information will be helpful.
Again, thank you for your interest in our company. Should you have any comments or questions in the future, please contact us via our website www.neutrogena.com or by calling our toll-free number, 1800 582-4048. Our specialists are available Monday through Friday, 8:00 a.m. - 8:00 p.m. EST and will be happy to assist you.
The Information Center
This is the line that really pisses me off:
"There have been a high number of rebate submissions, please be patient with this process."
I don't care how many other people submitted for this rebate! If a company puts a rebate out there, especially for such a high priced item ($35) they sure as hell better be ready to pay up. And considering this rebate has been pending for almost six months now, I think I've been pretty patient. Curse you J&J!!